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Inkbow Newsletter


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FAQ

Frequently Asked Questions

 

Is your website secure?

All Credit Card & Personal information through Inkbow website is passed over a secure connection using the latest SSL encryption technology empowered by GeoTrust. You can click the GeoTrust seal at the bottom of our website to validate the GeoTrust SSL certificate for Inkbow.

When "sign-in" or "checkout", you will see that the Inkbow page URL address starts from "https://" ("s" on "https" meaning secure SSL connection).

SSL is all about encryption. SSL encrypts data, like personally identifiable information and credit card number, which prevents the criminals from stealing your information for malicious intent.

When the website URL address begins with "https", you know that you're on an SSL protected page and the website is secure.

What payment methods do you accept?

We accept below payments:

1. PayPal,

2. Credit Card - Visa Credit | MasterCard | American Express,

3. Cash on Delivery (Singapore Only),

4. Cheque on Delivery (Singapore Only).

These options will be presented to you at the checkout.

Is it safe to pay by credit card on your store?

Absolutely Yes. Your credit card payment will be processed securely by PayPal which is one of the most secure and popular payment gateways worldwide.

Your credit card information is securely captured by PayPal only and PayPal will never share it with us.

Are there any hidden costs?

No, there is no GST or other additional cost. In other words the price you see is the price you pay.

How much do you charge for shipping and handling?

For delivery to Singapore, Malaysia or Brunei, it is FREE when order amount is over or equal to $45.0 SGD. Otherwise, a flat shipping rate at $6.0 SGD will be applied.

For delivery to other countries, please contact our customer service at support@inkbow.com and we will provide you the quotation at competitive shipping cost.

How fast can I get the delivery?

For shipment within Singapore, more than 90% of the orders will be delivered in 2 working days after completing the payment of the order by 2:00 pm on working day. 

We can arrange delivery till 6:00 pm during weekdays or till 12:00 noon on Saturdays. However, we do not make delivery during Sundays or Public Holidays.

Customers in Malaysia and Brunei will normally receive the shipments within 6 to 12 working days after payment is received.

Can you ship during weekend?

For delivery within Singapore, we can arrange delivery till 12:00 noon on Saturday at no additional charge. However, we do not make delivery during Sundays or Public Holidays.

Please write your shipping request during checkout or call our customer service at +65 8263 6290 (Singapore).

Can I get refund if I bought your products but they could not work?

We maintain a hassle-free 60-day money back guarantee policy. If buyer is not satisfied with the products, buyer can return the products to us within 60 days of the purchase for a full refund of the product cost as long as the returned ink or toner cartridges contains not less than 70% of the original ink or toner level. The shipping cost and handling fee are non-refundable.

Moreover, all our ink and toner cartridges are manufactured in an ISO-9001 certified factory under high quality standards that meet the specifications and performances of the original products. It is very rare that our products could not work with your printers. If it happens, we highly encourage you to contact our customer service representative for assistance.

Are your products covered by a product warranty?

Yes, we offer 180-day product warranty. If you find any defect in materials and workmanship of the products within 180-day of the purchase, you can return the products and request for a replacement. You are assured your purchase is well protected.

What is the difference between a remanufactured cartridge and compatible cartridge?

A remanufactured cartridge uses a recycled original manufacturer's cartridge shell which was specially cleaned and refilled with the special ink or toner and then was functionally tested to ensure excellent performance. A compatible cartridge uses a 3rd party new non-original cartridge shell instead of a recycled original manufacturer's one.

What does "OEM" mean?

OEM stands for Original Equipment Manufacturer. "OEM Canon ink cartridge" means an original genuine Canon ink cartridge. Inkbow currently offers 3rd party compatible or remanufactured ink & toner cartridges which are non-genuine OEM ink & toner cartridges.

I forgot my password to sign-in your store. How can I get it back?

When you sign-in or check-out, click "Forgot your password" and then input your "Email Address". After that, check your email inbox for the simple instruction to reset your password.

Can I use 2 coupon codes for 1 order at the same time?

No, the check-out process can only accept 1 coupon code. If it happens that you get 2 coupon codes, you shall select one of them that can give you the highest saving amount but you can not use 2 at the same time.

How to contact your customer service representative?

Our knowledgeable and dedicated customer service team is standing by to assist you during the office hours from 9am to 5pm (Monday to Friday, excluding Public Holidays). Should you have any questions, please feel free to call +65 8263 6290 (Singapore), or email to support@inkbow.com, or use below contact form:


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